MastersoftPvt.Ltd.

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Refund/Cancellation Policy

Refund: The refund request will be entitled only if made within 10 working days of making payment. If client request for cancellation of service and ask for refund fee paid Mastersoft will refund fee deducting 25 percent processing fee, if certificate is nott issued and in case the certificate is issued Mastersoft will deduct 50 percent of the fee paid . The due fee will be processed into the client's bank account within 7 working days counted from recieve of refund request. Cancellation This contract is a rolling 12 month contract issued for a 10 year period. However, this contract may be terminated at any time with the given restrictions detailed below: If during the first 12 months of the contract, the client wishes to cancel the agreement, written notice must be given and a payment not exceeding three times the fee stated in clause 7 shall become payable to Mastersoftwith immediate effect. If the agreement is cancelled between 12-36 months, written notice must be given and a payment not exceeding two times the fee stated in clause 7 overleaf shall become payable to Mastersoft with immediate effect. If the agreement is cancelled after 36 months, no cancellation fee will be charged providing that 6 months written notice is provided. Failure to provide written notice 6 months before the intended cancellation date will result in a charge of the fee stated in clause 7 overleaf. Following successful termination of the contract between Mastersoft and the client, namely all fees and charges have been paid in full; all relevant documents relating to the standard (s) are to be returned by recorded delivery to Mastersoft Office. .
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